Your customer emails written before you even open them

Repline is built for Shopify merchants who need to handle support effortlessly with personalized & context-aware replies at scale.

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Repline support dashboard showing AI-drafted email replies
How it works

Ready-to-send replies powered by your store's real-time data

01

Detect & categorize customer requests instantly

Repline automatically identifies support emails and understands what the customer needs.

02

Pull Shopify & ParcelWILL context data automatically

Orders, tracking, customer history, shipping status: everything needed to resolve the issue.

03

Generate a ready-to-send personalized reply

Repline drafts personalized replies in your brand's tone that your team review & send.

Connected to the tools already running your store

Pull customer, order, and delivery data automatically to automate support with accurate data.

Find the requests that can't wait

Detecting requests like

before they escalate.

Problem

Your support isn't just slow, It's silently costing you money

Refunds you could've prevented

Small delivery issues often escalate into unnecessary refunds when customers are left without answers.

Disputes you didn't see coming

Unresolved frustration can quietly turn into chargebacks, complaints & bad reviews if you don't answer fast.

Customers you lost without noticing

Slow support responses damage trust and reduce the chances customers come back.

Features

All the tools to scale support without scaling your team

Repline smart categorization screenshot

Approval & auto-send controls

Review replies manually or automate specific workflows when you're ready.

Action & conversation timelines

Keep track of AI actions, customer replies and support activity.

Brand voice personalization

Generate replies aligned with your store's tone, policies, and customer experience.

Support analytics

Identify recurring issues, delivery problems, and refund trends across your store.

See how Repline handles customer support in real time

Book a personalized demo and discover how Shopify merchants use Repline to automate repetitive support.

Book a demo