Pricing

A solved ticket is a customer request that has been successfully handled and marked as solved in Repline. There is no limit to the number of emails inside a ticket.

No. Repline connects to your existing support email and automatically turns customer emails into organized support requests. You can keep using your current email setup.

Yes. You stay in control. Repline can generate drafts for you to review, and specific workflows can be automated when you're ready.

We'll notify you before you reach your limit. You can upgrade your plan at any time to continue solving customer requests without interruption.

Most Shopify stores can connect their email and Shopify account in just a few minutes. Once connected, Repline starts organizing and processing customer requests automatically.

For most Shopify stores, customer support should first be handled by the founder. Support is one of the fastest ways to understand customer frustrations, delivery issues, product quality problems, refund requests, and the questions preventing people from buying. Delegating it too early often means losing valuable insights about your business. Repline helps founders stay on top of support without spending hours in their inbox. Customer requests are automatically organized, enriched with Shopify data, and ready to answer. As your store grows, hiring a virtual assistant may become the right decision. Repline doesn't replace that transition - it makes it easier. Your support workflows, customer history, categories, and processes are already organized, making onboarding and managing a VA significantly faster than starting from a messy inbox.